Frequently asked questions to help you buy a voucher, a gift box or an item - BERNARD LOISEAU SA
Are gift boxes sent immediately after purchase?
The sending of your Bernard Loiseau SA gift boxes is immediate in digital version. You can also opt for a gift pouch version delivered to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for exceptional stays in Burgundy or unique moments in our gastronomic restaurants in Saulieu, Beaune, Dijon, or Besançon, with secure payment and the best guaranteed rate at BERNARD LOISEAU SA.
Can the gift check be sent directly to the beneficiary without showing the amount?
To offer a Bernard Loiseau SA gift card without revealing the amount to the recipient, select the 'Hide the amount' option when placing your online order.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order. The recipient can then book their dates at the establishment at their convenience. Enjoy the unique experience offered by BERNARD LOISEAU SA.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with home delivery or immediate digital sending. Enjoy the exclusive boxes offered by BERNARD LOISEAU SA.
How do I create a group fund and invite people?
To create a group gift and invite people to contribute to the purchase of a gift box, select the dedicated option during your order. You can then share a link or send emails to participants to invite them to participate. The gift boxes from the Bernard Loiseau Group allow you to offer exceptional stays in Burgundy or unique moments in our gastronomic restaurants in Saulieu, Beaune, Dijon or Besançon, with direct and secure payment at BERNARD LOISEAU SA.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift sets offered by BERNARD LOISEAU SA. You can select the amount that fits your budget from the available options, such as the Romantic Getaway or the Tasting Menu at Côte d'Or.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address along with your password. If you have forgotten your password, use the reset option available on the page. Enjoy your experience with BERNARD LOISEAU SA.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at BERNARD LOISEAU SA.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple BERNARD LOISEAU Group gift boxes at once. They will all be included in your order and you can give them to multiple people. Take advantage of this opportunity to share exceptional moments in our BERNARD LOISEAU SA establishments.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our BERNARD LOISEAU SA website.
How do I purchase or give a gift box?
To offer a Bernard Loiseau gift box, select your box from our stays and gastronomic experiences, add it to your cart and complete your order. You can personalize your box with a message and choose between a physical version delivered to your home or an immediate digital send, all with secure payment and at the best rate at BERNARD LOISEAU SA.
Can we give a gift certificate and let the recipient choose the experience?
With our gift vouchers, the recipient can choose from the experiences offered by the establishments of the Bernard Loiseau Group, such as stays or gourmet meals. They can book their dates directly with the establishment of their choice. Take advantage of our offer at BERNARD LOISEAU SA.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the specific conditions of the chosen establishment. You can book your dates directly with the establishment and fully enjoy your experience at BERNARD LOISEAU SA.
Is the gift box customer service reachable by email?
For any questions regarding your gift box, you can send us an email at the address indicated on our website. We commit to responding to you within 48 business hours, with pleasure, at BERNARD LOISEAU SA.
Is the gift box customer service reachable by phone?
The customer service of BERNARD LOISEAU SA is reachable by phone from Monday to Friday, from 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at BERNARD LOISEAU SA.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. The opening hours are displayed on the contact page of BERNARD LOISEAU SA.
Is there a dedicated customer service for gift boxes?
The Bernard Loiseau Group offers a dedicated customer service to answer all your questions about your gift boxes. You will find detailed information about the services, such as stays at the Relais & Châteaux Bernard Loiseau or menus at the La Côte d'Or restaurant, directly on our website. Fully enjoy your experience at BERNARD LOISEAU SA.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Bernard Loiseau Group's gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience in our BERNARD LOISEAU SA establishments.
Is spa access included in my gift box?
Access to the spa is included in some Bernard Loiseau SA gift boxes. Check the details of your box to confirm this option.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as our other customers, according to the reservation conditions of our establishment BERNARD LOISEAU SA.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find the necessary information to fully enjoy your experience at BERNARD LOISEAU SA.
Is parking included in my gift box?
Parking is not included in the Groupe Bernard Loiseau gift boxes. Please check the reservation conditions to confirm the availability of parking during your stay at BERNARD LOISEAU SA.
Is breakfast included in my gift box?
Breakfast is included in some Relais & Châteaux Bernard Loiseau gift boxes, such as the Séjour en Amoureux. Check the services included in your gift box to confirm its inclusion at BERNARD LOISEAU SA.
Is special attention given to the recipient of a gift box?
At BERNARD LOISEAU SA, gift box recipients are given special attention. Specific terms are detailed upon reservation to ensure a tailored experience, whether for a gastronomic dinner or a wellness stay.
Is a welcome drink included in my gift box?
The Bernard Loiseau Group's gift boxes include a welcome drink upon your arrival at our BERNARD LOISEAU SA establishments.
Should we bring towels to the Spa?
The towels are provided by the Loiseau des Sens Spa at our BERNARD LOISEAU SA establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. The gift boxes are available for exceptional stays or unique moments in the gastronomic restaurants of the Bernard Loiseau Group in Burgundy, with customization options directly on our website. Take advantage of the exclusive gift boxes from BERNARD LOISEAU SA.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Bernard Loiseau SA gift boxes and send them directly to your clients, either in digital format or paper format. The boxes are customizable and delivered immediately, with secure payment. Take advantage of direct rates and exclusive boxes offered by the Bernard Loiseau Group.
Do you offer preferential rates for bulk purchases?
Sliding scale pricing applies for bulk purchases of BERNARD LOISEAU SA gift boxes, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes for employee committees, with preferential rates depending on the volume ordered. Beneficiaries can book their dates at the establishment and enjoy exceptional stays or unique moments in our gastronomic restaurants in Burgundy, at BERNARD LOISEAU SA.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update it by providing us with your order number and the new details. The conditions of the establishment may apply at BERNARD LOISEAU SA.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review. Your feedback is valuable to our establishment BERNARD LOISEAU SA.
How can I contact the store?
The opening hours and contact details to reach us are available directly on the contact page of the Bernard Loiseau Group's website.
Is there a dress code for the gift box?
The dress code for the restaurants and establishments of the Bernard Loiseau Group varies depending on the location chosen. For a gastronomic experience at the La Côte d'Or restaurant, elegant attire is recommended. For other establishments such as bistros or the spa, casual attire is acceptable.
From what age can I get a treatment?
The minimum age to receive a treatment at the Loiseau des Sens spa is generally 16 years old. For more specific information, the particular conditions are available upon booking at our establishment BERNARD LOISEAU SA.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the BERNARD LOISEAU SA establishment.
How can one access the hotel from the airport?
To reach the BERNARD LOISEAU SA establishment from the airport, you have several options, such as taking a taxi or renting a car. Practical details are available on the Bernard Loiseau group's website.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of the establishments within the Bernard Loiseau Group. Establishments such as the Relais & Châteaux Bernard Loiseau and the La Côte d'Or restaurant are designed to welcome all visitors under the best conditions, but it is recommended to check the specifics of each location for an optimal experience at BERNARD LOISEAU SA.
Are pets allowed in the establishment?
The accommodation of pets in our establishments depends on availability and specific conditions. For a stay or a gastronomic experience in complete peace of mind, we invite you to check this possibility directly when booking with BERNARD LOISEAU SA.
Where can I find the menus?
The menus are available directly on the partner establishment's website or on the detailed page of each gift box. You can thus discover the options offered by the La Côte d'Or restaurant, the Bistrot Loiseau du Morvan, or the other establishments of the BERNARD LOISEAU SA Group. Conditions may vary depending on the BERNARD LOISEAU SA establishment.
What are the hours of operation?
The opening hours vary depending on the establishment within the Bernard Loiseau Group. To make the most of your gift box, we recommend checking the specific opening hours of the chosen restaurant or hotel, directly on our website or through our brochures. BERNARD LOISEAU SA.
Is there parking available near the establishment?
The availability of nearby parking depends on the establishment chosen within the Bernard Loiseau Group. The establishments in Saulieu, Dijon, Beaune, and Besançon offer suitable parking solutions to facilitate your stay or visit. Enjoy your experience fully in our BERNARD LOISEAU SA establishments.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from the Bernard Loiseau Group can be delivered by email or by mail according to your preference. You can choose to send an immediate digital version or a gift pouch to your home. The boxes are customizable and offer unique experiences in our BERNARD LOISEAU SA establishments.
Is postal delivery offered?
We offer mail delivery of our Bernard Loiseau SA gift boxes. You can choose a gift pouch version delivered to your home or an immediate digital send. The boxes can be customized according to your wishes.
In addition to gift boxes, is it possible to order or have items delivered?
At BERNARD LOISEAU SA, we offer only gift boxes for exceptional stays and unique moments in our gastronomic restaurants and spas in Burgundy.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format and can be delivered to your home. You also have the option to choose a digital version for immediate redemption, with BERNARD LOISEAU SA.
Is the box presented in a neat packaging?
Our Bernard Loiseau gift boxes are presented in an elegant and carefully crafted pouch, ready to give. You can also opt for immediate delivery in digital format or choose to customize your box according to your preferences, directly from our official BERNARD LOISEAU SA store.
Is the gift box available in a digital format (e-gift box)?
Yes, our Bernard Loiseau SA gift boxes are available in a digital version. You can choose immediate delivery by email, which allows for instant delivery.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient during your order. Shipping fees may vary depending on the conditions set by BERNARD LOISEAU SA.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate digital delivery or a gift pack version delivered to your home. Enjoy our exclusive gift boxes to offer unique moments in the gastronomic restaurants and establishments of the Bernard Loiseau Group in Burgundy, with secure payment and the best guaranteed rate at BERNARD LOISEAU SA.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes vary depending on the option chosen. You can opt for home delivery in a gift pouch or for an immediate digital version. Enjoy the unique experience offered by BERNARD LOISEAU SA.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order on our website. BERNARD LOISEAU SA gift boxes are sent according to the delivery times indicated at the time of your purchase.
Is express delivery available?
Express delivery is available for BERNARD LOISEAU SA gift sets. You can choose an immediate digital version or home delivery in a gift pouch.
How can I track my order?
You can track your order by logging into your account on our website. BERNARD LOISEAU SA gift boxes are sent immediately in digital version, and you can choose a gift pouch version delivered to your home. The beneficiary can then book their dates directly with the establishment.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail, as you prefer. Delivery options are available when you place your order with BERNARD LOISEAU SA.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days from the validation of your order, depending on your location. You can also opt for an immediate digital delivery. All our gift sets are delivered with a customizable gift pouch at home by BERNARD LOISEAU SA.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of the chosen establishment, at BERNARD LOISEAU SA.
Can my gift box be extended if not used?
The extension of your gift box depends on the conditions of the Bernard Loiseau SA establishment. Beneficiaries can book their dates with the establishment and fully enjoy their experience.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on availability and the conditions of the BERNARD LOISEAU SA establishment. You can enjoy exceptional stays or unique moments in the gastronomic restaurants of the group, such as the Relais & Châteaux Bernard Loiseau or the La Côte d'Or restaurant.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the specific conditions of each box and the availability of services at BERNARD LOISEAU SA.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the BERNARD LOISEAU SA establishment. You can book your dates directly with the establishment to fully enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the specific conditions of the establishment chosen within the Bernard Loiseau Group. These conditions are specified at the time of booking to ensure you a personalized and transparent experience at BERNARD LOISEAU SA.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The exact terms are indicated at the time of booking, in our establishment BERNARD LOISEAU SA.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. However, you can use it to book an experience at one of the establishments of the Bernard Loiseau Group, such as the Relais & Châteaux Bernard Loiseau or the La Côte d'Or restaurant, and enjoy a unique moment in Burgundy.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
The Bernard Loiseau Group offers special gift boxes for events such as Valentine's Day, Christmas, or weddings. Discover our online offers for exceptional stays or unique moments in our gastronomic restaurants in Burgundy, at BERNARD LOISEAU SA.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, such as birthdays, gatherings with friends, or bachelor/bachelorette parties. You can choose from our romantic getaways, wellness days, or gourmet menus to offer an unforgettable moment at BERNARD LOISEAU SA.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by BERNARD LOISEAU SA are official and guaranteed without intermediaries. You benefit from a direct and secure purchase at the best price to offer unique experiences in our establishments in Burgundy.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishments of the Bernard Loiseau Group. You can thus offer exceptional stays in Burgundy or unique moments in our gastronomic restaurants in Saulieu, Beaune, Dijon or Besançon. The gift boxes are available for direct and secure purchase on our official BERNARD LOISEAU SA boutique.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and reservation conditions at the time of purchase. For example, you can choose a massage instead of a facial treatment, subject to availability. Take advantage of this flexibility to personalize your experience at BERNARD LOISEAU SA.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at BERNARD LOISEAU SA. You can choose and customize your gift box online, then pay directly to the establishment by bank transfer.
Is online payment secure?
Online payment for your Bernard Loiseau gift sets is fully secured to ensure the protection of your banking data. You thus benefit from the best rate directly from the establishment BERNARD LOISEAU SA.
Is payment via group or shared payment possible?
Payment via group or shared methods is not offered for the purchase of our gift sets. You can pay for your order by credit card, bank transfer, or PayPal, directly with BERNARD LOISEAU SA.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer unique experiences within our gastronomic establishments and luxury hotels in Burgundy. Each box allows you to enjoy an overnight stay or a meal at one of our establishments, such as the Relais & Châteaux Bernard Loiseau or the Michelin-starred restaurant La Côte d'Or. These exclusive creations are offered by BERNARD LOISEAU SA.
Is it possible to pay in installments?
The payment in installments is not offered for the gift boxes of the Bernard Loiseau Group. However, you can choose and customize your gift box according to your wishes directly on our official BERNARD LOISEAU SA store.
Is the payment deducted immediately upon ordering?
The payment is debited immediately upon ordering your gift box. You benefit from a direct and secure purchase at the best rate with BERNARD LOISEAU SA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for their purchases of gift boxes at BERNARD LOISEAU SA.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At BERNARD LOISEAU SA, all your payments are secured by a certified provider compliant with PCI DSS standards, thus ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the BERNARD LOISEAU SA website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
At BERNARD LOISEAU SA, you can pay for your gift boxes by credit card, PayPal, Apple Pay, or Google Pay. These secure payment options allow you to benefit from the best rates directly from our establishment.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at BERNARD LOISEAU SA. You can also view it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate directly from the establishment BERNARD LOISEAU SA.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of BERNARD LOISEAU SA.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift boxes, we accept payments by credit card, PayPal, and bank transfer. You benefit from a direct and secure purchase at the best rate at BERNARD LOISEAU SA.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of our gift boxes according to the conditions of the chosen establishment. You will be able to fully enjoy the gastronomic and relaxing experience offered by the Bernard Loiseau Group.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will then be included in the box for a personal touch, at BERNARD LOISEAU SA.
Can we add options to your gift box offers?
The gift boxes from the Bernard Loiseau Group can be personalized according to your wishes. The available options vary depending on the boxes, such as adding extra nights or spa treatments, for a tailor-made stay in our BERNARD LOISEAU SA establishments.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift sets to enhance them before sending them by mail. You can choose the packaging when placing your order online on our BERNARD LOISEAU SA website.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Bernard Loiseau SA gift box with a message to mark a special occasion, such as a birthday or a wedding. Choose and customize your box to your liking to offer a unique moment in Burgundy.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, check the purchase conditions of your box. Refunds are possible according to the terms specified at the time of purchase, at our establishment BERNARD LOISEAU SA.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Bernard Loiseau SA paper gift box, a duplicate can be sent to you subject to availability.
Can partially used gift boxes be refunded?
Partially used gift sets cannot be refunded at BERNARD LOISEAU SA.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another one of equal or higher value, according to the conditions of the establishment BERNARD LOISEAU SA.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of the Bernard Loiseau Group, as they are service provisions. The gift box is non-exchangeable and non-refundable at BERNARD LOISEAU SA.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the purchase conditions. At BERNARD LOISEAU SA, you can choose and customize your gift box according to your wishes, with immediate digital delivery or a gift pouch version sent to your home.
What should I do if the received box is damaged or contains an error?
In case of damaged or incorrect packaging, a photo of the packaging will be required for quick processing according to the conditions of BERNARD LOISEAU SA.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a Bernard Loiseau SA gift box depends on the specific terms and conditions of each box, which are available on its description page. You can choose and customize your box according to your preferences, with immediate delivery in digital version or a gift pouch sent to your home.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the gift box before its expiration date, it can no longer be used. We recommend checking the validity conditions at the time of purchase to know the possible extension options at BERNARD LOISEAU SA.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the BERNARD LOISEAU SA establishment.
How can I redeem the cashback?
To use your gift box, you can book directly with the establishment of your choice within the Bernard Loiseau Group. Bookings are made according to availability and the conditions indicated on your gift box, in our BERNARD LOISEAU SA establishments.
What is the processing time for a refund after I make a request?
The refund deadlines for a Bernard Loiseau SA gift box depend on the specific conditions of the chosen box. You can enjoy a gift pouch version at your home or opt for an immediate digital delivery, with secure payment directly to the establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Bernard Loiseau Group gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, in our establishment BERNARD LOISEAU SA.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a BERNARD LOISEAU SA gift box. Please check the available dates when making your reservation to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a gift box from the Bernard Loiseau Group is subject to the availability of our establishments. To fully enjoy your experience, it is advisable to book as soon as possible. BERNARD LOISEAU SA.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at BERNARD LOISEAU SA.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need to provide the associated number. This number is required to validate your reservation at BERNARD LOISEAU SA.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of our establishments. You can enjoy exceptional stays or unique moments in our gastronomic restaurants in Saulieu, Beaune, Dijon or Besançon, according to the reservation conditions of BERNARD LOISEAU SA.
Can I use my gift box on holidays?
The use of your gift box on public holidays depends on the availability of our establishments. For a romantic stay or a wellness day, check the dates directly with our hotel-restaurants BERNARD LOISEAU SA.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of our establishments. You can choose your dates based on the available slots at the time of booking at BERNARD LOISEAU SA.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment BERNARD LOISEAU SA. Reservations are made according to availability and the specific conditions of each offer.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on availability and the establishment's conditions. You can enjoy exceptional stays or unique moments in the gastronomic restaurants of the Bernard Loiseau Group in Burgundy, at BERNARD LOISEAU SA.
Can I make a reservation by email with my gift box?
Reservation with a gift box can be made by email according to the establishments of the Bernard Loiseau Group. The reservation terms are available on our website. BERNARD LOISEAU SA.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift set to a set of equal or lesser value, according to the conditions of your set at BERNARD LOISEAU SA.
Does my gift box cover the entire service?
Your Bernard Loiseau SA gift box covers the service indicated on your exchange voucher, but any additional charges or options are at your own expense. You can book your dates with the establishment and fully enjoy your experience.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. You can book your dates with Bernard Loiseau SA according to your availability.
Can my gift box be used all at once?
Your Bernard Loiseau gift box can be used all at once to fully enjoy the gastronomic or wellness experience offered by the BERNARD LOISEAU SA establishment.
Is my gift box valid in multiple establishments of a group?
Your Bernard Loiseau gift box is valid in several establishments of the group, such as the Relais & Châteaux Bernard Loiseau, the La Côte d'Or restaurant, the Bistrot Loiseau du Morvan, the Spa Loiseau des Sens, as well as the Loiseau des Ducs, Loiseau des Vignes, and Loiseau du Temps restaurants. You can freely choose among these addresses to enjoy your gastronomic or relaxation experience.
Is my gift box valid in only one establishment?
Your Bernard Loiseau SA gift box is valid in several establishments of the group, notably in Saulieu, Dijon, Beaune and Besançon. You can thus enjoy a stay or a meal in one of our gastronomic restaurants or bistros, according to your choice.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. The options vary according to the period and the services chosen. You will be able to fully enjoy your stay at our BERNARD LOISEAU SA establishment.
Can someone else use my gift box?
The Bernard Loiseau gift box is personalized and reserved for the designated beneficiary. You can choose to use it for a gastronomic experience or a wellness stay at our establishments in Burgundy, such as the Relais & Châteaux Bernard Loiseau or the La Côte d'Or restaurant. The beneficiary can book their dates directly with the BERNARD LOISEAU SA establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the chosen services. The terms are specified on your gift box or during the reservation at BERNARD LOISEAU SA.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon your arrival at our BERNARD LOISEAU SA establishment. To fully enjoy your gift box, you can book your dates directly with the hotel-restaurant.
Do you accept pets?
The presence of pets in our establishments depends on the specific conditions of each location. We invite you to check the terms directly with the BERNARD LOISEAU SA hotel or restaurant.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You can choose from our establishments such as the Relais & Châteaux Bernard Loiseau or the La Côte d'Or restaurant, and enjoy unique services like romantic stays or wellness days. The reservation conditions are specific to each BERNARD LOISEAU SA establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift set from BERNARD LOISEAU SA. You can place your order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your Bernard Loiseau gift check can be used in several installments, depending on availability and the reservation conditions of the BERNARD LOISEAU SA establishment.
What are the check-in and check-out times?
Arrival and departure times vary depending on the type of stay and the establishment chosen within the Bernard Loiseau Group. For a romantic getaway at the Relais & Châteaux Bernard Loiseau hotel, for example, you will enjoy an overnight stay in a Cocon suite with breakfasts, a dinner at La Côte d'Or restaurant, two treatments, and access to the Loiseau des Sens Spa. For the exact times, refer to the conditions of your BERNARD LOISEAU SA gift box.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy romantic stays, gourmet menus, spa access, or wellness events, depending on the option selected at BERNARD LOISEAU SA.
What is the difference between a gift box and a free amount voucher?
A BERNARD LOISEAU SA gift box offers you a choice among predefined experiences, such as nights in a cocoon suite or gastronomic dinners, while a free amount voucher allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. We advise you to read them carefully before proceeding with your purchase at BERNARD LOISEAU SA.
How do I use a gift box during booking?
To use your Bernard Loiseau gift box, book directly with your chosen establishment by mentioning your unique code. You can enjoy a gastronomic experience or a wellness stay in our restaurants and hotels in Burgundy, subject to availability and specific conditions for each offer at BERNARD LOISEAU SA.
Can the gift box be transferred to a third party?
The Bernard Loiseau gift box can be given to a third party. Simply indicate this during the order or personalize the box with the recipient's details. You can choose immediate digital delivery or the gift pouch version at home, directly from our official BERNARD LOISEAU SA store.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At BERNARD LOISEAU SA, we invite you to check the terms at the time of purchase to benefit from this option.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment BERNARD LOISEAU SA.
What is the validity period of a gift box?
The gift boxes from the Bernard Loiseau Group are valid for a duration of 1 to 3 years depending on the establishment chosen. You can offer exceptional stays or unique moments in our gastronomic restaurants in Saulieu, Beaune, Dijon or Besançon, with the guarantee of a direct and secure purchase at BERNARD LOISEAU SA.
Are children allowed?
Children are welcome in most establishments of the Bernard Loiseau Group, but it depends on the chosen hotel-restaurant. For example, the Relais & Châteaux Bernard Loiseau offers family-friendly stays, while some gastronomic restaurants may have specific conditions. At BERNARD LOISEAU SA, we invite you to check the conditions of the establishment selected for your gift box.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of BERNARD LOISEAU SA.
Is the spa access private?
Access to the Loiseau des Sens spa is included in certain gift boxes offered by BERNARD LOISEAU SA, such as the 'Romantic Getaway' box or 'Market Menu with Spa Access'. The access conditions vary depending on the chosen box.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, wellness days, gastronomic menus, or unique rituals in our establishments. You can give varied experiences, such as nights in cocoon suites, access to the spa, or meals in our starred restaurants. Discover our exclusive gift boxes at BERNARD LOISEAU SA.